Terms and Conditions

Definitions

For the purpose of these Regulations, the following terms and expressions will have the meanings:

Merchant – a business entity that has concluded an agreement with PayPro, a Seller and a Payment Recipient. Whenever the Regulations refer to an Merchant it means Map Your DNA Sp. z o.o. with its registered office in Lniska (83-330) at Świerkowa St. 40 (Poland), entered in the Register of Entrepreneurs of the National Court Register [GD.VIII NS-REJ.KRS / 26913/18/898] under the number 0000765137, Tax Identification Number: PL589-205-02-85, National Business Registry Number: 382-211-063

Payment Agent – a natural person or legal person, or an organisational unit without legal identity on which the Act confers legal capacity, acting for and on behalf of PayPro S.A. as a domestic payment institution solely within the scope of payment services.

User (Payer) – a natural or legal person, or an organizational unit without legal identity on which the Act confers legal capacity, effecting payments for goods or services offered by the Merchant, and which has accepted the regulations for payments at the Web Service.

PayPro S.A. (PayPro) – the entity rendering the Service for the Users, with its registered seat in Poznań, Kanclerska St. 15 (60-327), entered in the Register of Entrepreneurs of the National Court Register kept by the District Court Poznań Nowe Miasto i Wilda, 8th Commercial Division of the National Court Register, KRS entry No. 0000347935, NIP: 7792369887, share capital of 4,500,000.00 PLN, fully paid in, entered in the register of domestic payment institutions kept by the Polish Financial Supervision Authority, entry No. UKNF IP24/2014.

Przelewy24 (Web Service) –  the Web Service intermediating the transfer of payments between the Payer and the Merchant.

Payment transaction (Payment) –  an individual payment for the Merchant effected by the Payer with the use of the Web Service. Each and every payment transaction is specified in the System through at least: Payment number, amount of Payment, ID and Method of Payment.

Payments at Przelewy24 may be assigned to the following statuses:

  • Pending – payment awaiting reception,
  • Under verification – payment received and subject to additional verification for security reasons,
  • Prepaid – payment made and awaiting transfer of payment confirmation to the Seller,
  • Complete – payment made, payment confirmation sent to the Seller,
  • Error – payment resulting in an error, returned by the Intermediary Institution or without correct payment,
  • Refunded – payment returned to the Client.

Transaction panel – the Panel available to the Payer in order to allow them to choose the method of payment and get redirected to Intermediary Institution.

Intermediary Institution – Payment Services provider or a different entity through which the Payer transfers payment funds to PayPro in order to pay the Merchant, in particular a Payment Agent, a bank, an authorisation-clearing centre, a post operator or a payment services office.

Working Day – a working day of DialCom24, PayPro (with the exclusion of Saturdays, Sundays, holidays and bank holidays) on which DialCom24, PayPro conducts its operating activity, i.e. renders the services set out in the provisions of the Regulations referring to the term „Working Day”.

System – a set of procedures, infrastructure, relations with Intermediary Institutions organized by PayPro, enabling the User to make payments to the Recipient using payments provided to the User by Intermediary Institutions.R

§ 1. General Provisions

  1. Przelewy24 is used by PayPro SA, Kanclerska St. 15, 60-327 Poznań, +48 (61) 642 93 44, WWW: www.przelewy24.pl, e-mail: serwis@przelewy24.pl. PayPro SA is entered in the National Payment Institution in the register of national payment institutions kept by the Polish Financial Supervision Authority (KNF) under the number of the entity in the UKNF IP24 / 2014.
  2. Przelewy24 makes available for the Client various Payment Methods, accepts Clients’ Payments, sends the Seller confirmations of effected Payments and transfers the Payments to the Seller’s account.
  3. Each and every Payment initiated in Przelewy24 receives a unique Payment Number and password set up by the Web Service. The Client should keep the number and the password for the purpose of checking the status of a given Payment, making a prepayment based on this payment or filing a complaint regarding the payment.
  4. Each and every payment made to one of the bank accounts of PayPro or its Payment Agent is dedicated solely to the realisation of the Payment the number of which was entered as the payment title. In case an erroneous Payment number is entered, PayPro will not be liable for the purpose to which the funds will be transferred.
  5. Payments must be made within the specific time set out in the transaction panel. Within the said time, the Web Service awaits the confirmation of payment. On the reception of the confirmation, the Web Service sends information to the Client and the Merchant that the payment has been effected correctly.
  6. Confirmation of payment on Przelewy24 is provided by Intermediary Institutions: bank transfer automation programs or own website bank account history checking programs.
  7. The Website does not guarantee the processing of real-time Payments in the event of the Intermediary Institution system not working, technical breaks on the part of the Intermediary Institutions, attempts to make Payments outside the hours of booking internal bank transfers or changes implemented on the part of the Intermediary Institution that affect the operation of the website. Claims arising from the above circumstances are entitled to the Payer against the Intermediary Institution, in accordance with the contract concluded by the Payer with the Intermediary Institution and in accordance with applicable law.
  8. The Website does not guarantee the processing of Payments in real time if the Payments are not followed by the instructions visible in the transaction panel and on the pages of Intermediary Institutions.
  9. Przelewy24 does not provide customer identification data (personal, address, company) collected on the website. These data are used only in the case of a refund or complaint and only for the implementation of these operations.
  10. The agency service of Przelewy24 in transferring Payer Payments through the Website’s accounts does not entitle the Payers to claim interest on payments temporarily placed on the Website’s accounts.
  11. The Customer of the Website can only be a natural person, a legal person or an organizational unit which is not a legal person to whom the law confers legal capacity.
  12. Przelewy24 is not a party to any agreement or legal relations between the Payer and the Merchant, in particular the contract of sale, and thus does not bear any liability. In particular, it will not be held liable for improper fulfilment or failure to fulfil a contractual obligation by the Merchant, as well as liability towards the Merchant for improper fulfilment or failure to fulfil a contractual obligation by the Payer.
  13. The cost of returning the incorrect payment is PLN 2 (two zlotys). In the event of an incorrect payment made by the Payer by postal money transfer, the cost of return is increased by the fee of the money transfer to the Payer’s postal address, according to the rates of Poczta Polska. In the event of a refund of an incorrect payment or prepayment to an account abroad, the cost of the transfer shall be paid by the recipient.

§ 2. Complaints

Complaints Payments should be made in the first place to the Merchant in writing to the following e-mail address: order@mapyourdna.eu and should contain: data indicated in the Merchant single payment regulations.

If necessary, the Merchant will direct the complaint for consideration in the Przelewy24 Website, which undertakes to consider the complaint within no more than 14 days. The time taken to consider the complaint may be extended if additional information is needed from the intermediary institutions.

If the Agreement was concluded by the Consumer outside the business premises or at a distance, the Customer may withdraw from the contract within 14 days of its conclusion, only and exclusively if the returned product is intact and is not damaged. In this case, please contact us (phone / e-mail) or send a letter containing information about your intention to withdraw from the contract. Please send letters to the address of our office, it should contain:

a) name and surname (name) and address of the Buyer;

b) the subject of withdrawal from the contract

c) the date of conclusion of the Agreement

d) the applicant’s signature – in the case of a complaint submitted in writing.

In the event of withdrawal from the Agreement, the Contract shall be considered null and void. The Seller is obliged to immediately, no later than within 14 days from the date of receipt of the consumer’s statement on withdrawal from the Agreement, return all payments made to the consumer, the Seller shall refund the payment using the same method of payment as the consumer used, unless the consumer has explicitly agreed for a different way of return. Complaints regarding the Services covered by these Regulations may be made for the following:

a) non-performance or improper performance

b) incorrect calculation of service receivables

c) receipt of a damaged product.

A complaint may be submitted in electronic, written or telephone form within 7 days from the time of sending the Shipment by the Seller in the event of the Service being improperly performed. The seller has 14 days to consider the application for a complaint.

The complaint can be submitted:

a) in writing – in person during the visit of the complainant at the company’s headquarters, or by mail within the meaning of the provisions of the Act of November 23, 2012 – Postal Law (Journal of Laws item 1529);

b) verbally – by phone or in person

c) in electronic form

The complaint should contain:

a) name and surname (name) and address of the Buyer;

b) the subject of the complaint

c) presentation of circumstances justifying the complaint;

d) the date of conclusion of the Agreement

e) the claimant’s signature – in the case of a complaint submitted in writing.

§ 3. Final provisions

  1. Information pertaining to the right for litigation is included in the information regarding the complaint procedure mentioned in § 2.
  2. For all disputes arising from the Regulations, as well as any legal relations arising from activities carried out for its implementation, only the court competent for the seat of PayPro is competent.
  3. Transactions made by Przelewy24 are not banking transactions. Joining the Web Service does not require setting up a bank account within the meaning of the Civil Code (Act of 23 April 1964 – the Civil Code, Official Journal of Laws 1964, No. 16, item 93, as amended), as well the Act of 29 August 1997 – Banking Law (Official Journal of Laws 1997 No. 140, item 939).
  4. Using the Web Service for servicing payments for the sale of illegal goods or services, in particular those infringing on the property rights of third parties, those not admitted for trade in the territory of the EU, as well as using the Web Service for payments for access to pornographic content is forbidden.
  5. People making payments through Przelewy24 agree to the processing of their personal data by PayPro SA, Kanclerska Str. 15, 60-327 Poznań and the company DialCom24 Sp. z o.o., Kanclerska Str. 15, 60-327 Poznań, for purposes solely related to the operation of the website.
  6. The administrator of personal data within the meaning of the Act of 29 August 1997 on the protection of personal data (Journal of Laws No. 133, item 883) is PayPro and DialCom24.
  7. Persons making payments through Przelewy24 agree to receive confirmation of Payments in the form of e-mail, the format and content of which is decided by Przelewy24 and the Merchant.

§ 4. Payment via bank or online transfer.

Payment via online or bank transfer is possible after placing the order on the website. The amount due should be transferred to the following data:


Account IBAN (PLN): PL44 1090 1098 0000 0001 4174 5368 
Account IBAN (EUR): PL04 1090 1098 0000 0001 4174 5506
SWIFT: WBKPPLPP


Map Your DNA Sp. z o. o. Lniska, Swierkowa St. 40, 83-330 
Santander Bank Polska S.A. Polska
Tax ID (NIP): PL589-205-02-85
REGON: 382-211-063
KRS: 0000765137

Personal Data Protection

  1. The personal data administrator of the users of the mapyourdna.eu website is Map Your DNA Sp. z o.o.
  2. You can contact the Data Protection Officer at the email address: info@mapyourdna.eu
  3. To contact the Information Security Administrator or the IT System Administrator, please contact us at the following e-mail address: info@mapyourdna.eu
  4. Each time the purpose and scope of data processed by the Website Administrator results from the consent or provisions of law. The purpose and scope of the processing of personal data are clarified as a result of actions taken by the User on the mapyourdna.eu Website or as a result of direct action or the use of other communication channels with the Administrator (phone, email, etc.).
  5. The entity processes personal data for the purposes of:
    • Answers to offers, technical and organizational inquiries of potential / future clients as well as vendors.
    • Preparation of the offer, sending reports, analyses and recommendations for the implementation of actions in accordance with the instructions provided by the Client during contact with the Administrator. The legal basis for data processing is performing an oral or written contract resulting from communication.
    • Delivery of services under a contract with a future client.
    • Contacting the future client for purposes related to the delivery of services or in regards to questions that the user has sent to the Administrator.
    • Marketing – the legal basis for data processing is the legitimate interest of the Administrator – marketing of own products and services.
    • Consideration of a complaint, investigation and defence in the event of mutual claims – the legal basis for data processing is the legitimate interest of the Administrator
    • Accounting and taxes,
    • Warranties,
    • Undertaking repair and works under warranty.
    • Claims and defence against claims, including third parties,
    • We also process data related to the execution of the relevant contract due to the expiration of the claims.
  6. We use a number of information about users of the mapyourdna.eu website for purposes of analyses on the effectiveness of the offer and the information on the Website. Data collected automatically are pseudonymized so that we cannot distinguish between individuals. This data is collected with the support of Google Analytics, Google Search Console and Google Adwords.
  7. Providing required personal data is voluntary, but necessary in order to conclude an agreement with the Administrator. The Website User chooses to provide data not required (e.g. date of birth).
  8. By publishing comments, the user of our website agrees to disclose all information about himself/herself that will be indicated in the content and note on the author. This information will be publicly available. At the author’s request, we can delete the comment, or it can be done by the User himself/herself.
  9. Personal data will be processed for the period necessary for the performance of the relevant contract, and after this period for purposes, time and to the extent required by law, to secure any claims or until withdrawal of consent (except for the storage requirements described in point 5). The data is also stored to prevent abuse and fraud. Personal data will be removed at your request – please report it to the Data Protection Officer at the e-mail indicated above. In addition, the data is pseudonymised for statistical and archiving purposes.
  10. Each time the catalogue of recipients of Personal Data processed by the Administrator results mainly from the scope of services that will be requested by the future Client / User. The mentioned catalogue also results from the consent of the client or from the law. In the processing of Personal Data, the Administrator’s partners may participate to a limited extent, particularly those who are responsible for the provision of services.
  11. Each User of our website, to the extent resulting from the provisions of law, has the right to access their data and rectify, delete or limit processing, the right to be forgotten, the right to object to the processing, the right to transfer data, as well as the right to withdraw the consent given at any time. Withdrawal of consent does not affect the legality of the processing which was carried out on the basis of consent prior to its withdrawal. In cases where we process personal data to perform a sale or service that requires
  12. personal data processing, we can delete his data only after completing the requested activity.
  13. In case of any doubts related to the processing of personal data, each person may ask the Administrator for information or to provide connected purpose of the processing (eg. granting a guarantee, posting period, etc.).
  14. Please be advised that each User has the right to file a complaint to the supervisory body – the President of the Personal Data Protection Office.
  15. The legal basis for the processing of your personal data is Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27th, 2017. The supervisory body is the President of the Personal Data Protection Office.

Processing of cookies


What data do we collect about you?

Data collected when you contact us When you contact us via the website, phone, e-mail and others, you provide us your personal data, e.g. name,
surname, e-mail address, etc. If you do not place an order, commission a service, its pricing nor preparation of creative or technical aspects for it Your data will not be used afterwards. Data collected when placing orders When placing orders, we collect your personal data, such as name, surname, address, phone number, e-mail and data necessary to issue an invoice. We also collect confidential information, which we use only to answer your questions, to estimate the price of the service or to choose best methods to cater to the Client’s needs. Data collected automatically during your visit to our website, data about your visit are automatically collected, e.g. your IP address, domain name, browser type, operating system type, etc.


How do we use your data?
Under no circumstances will we sell data collected about you to third parties. The contact details will be collected only to complete the order or to inform about its status and issue an invoice. Data collected automatically can be used to analyse the behaviour of users on our website, collecting demographic data about our users. These data are collected automatically about each user, but they are anonymized, so that we cannot find out that it was exemplary Jan Kowalski who came to our site on this and that day. We just know that someone came in and we know what he/she was doing on the site (e.g. he/she clicked on the pictures, scrolled the content vertically, pressed the contact button, went to the next pages of the site). The data collected during the correspondence between you and our employees will be used only to answer your question and further action arising from your will – determined by the appropriate contract. In the case of violation of the Privacy Policy of our site, violation of law, or when required by law, we may disclose your information to the judicial authorities.

How will we contact you?
If you have placed an order for a service, we can contact you by phone or e-mail, as well as through other indicated communication channels. If we have important information for you or if we need your confirmation at any time, we will inform you immediately.

How can you inform us about the change in your data?
At any time, you can inform us about the change in your data to the most up-to-date, so that contact with you or issuing an invoice / billing was not hindered. The data used to order the service cannot be changed or deleted, as it is part of the invoice or invoice – an invoice correction will be required to change the data. Data collected automatically cannot be changed or deleted. The use of cookies Our website uses wordpress.org software and may use cookies to identify your browser when using our website so that we know which page to display. Cookies do not contain any personal data.

How will we contact you?
If you have placed an order for a service, we can contact you by phone or e-mail, as well as through other indicated communication channels. If we have important information for you or if we need your confirmation at any time, we will inform you immediately.

How can you inform us about the change in your data?
At any time, you can inform us about the change in your data to the most up-to-date, so that contact with you or issuing an invoice / billing was not hindered. The data used to order the service cannot be changed or deleted, as it is part of the invoice or invoice – an invoice correction will be required to change the data. Data collected automatically cannot be changed or deleted. The use of cookies Our website uses wordpress.org software and may use cookies to identify your browser when using our website so that we know which page to display. Cookies do not contain any personal data.


What are cookies and what are they necessary for?
Cookies should be considered as IT data, in particular text files, stored in end-user devices intended for the use of websites. These files allow for recognition of the user’s device and proper display of personalized website for the user. Cookies are part of the HTTP protocol used for Internet server communication with the browser and consist of a key specifying the name of the value, value and time after which the browser should delete the cookie file. WordPress does not set cookies in a way that makes them different from the typical intended operation in web browsers. Cookies are used to tailor the content of websites to user preferences and to optimize the use of websites. They are also used to create anonymous statistics excluding personal user identification. Statistics are read in the Google Analytics program.


What types of cookies are generated by wordpress.org?
Two types of “cookies” are used on websites. “Session” and “permanent”. Permanent cookies – they remain on the user’s device for the time specified in the parameters of cookies or until they are manually removed by the user. Session cookies – remain on the user’s device until logging out of the website or turning off the software (web browser). We do not use cookies of this type as standard cookies.


Do cookies contain personal data?
WordPress.org software does not save personal data in cookies as a standard.


Is it possible to delete cookies?
By default, web browsers allow to place cookies on the end device. These settings can be changed in such a way as to block the automatic handling of cookie files in the web browser settings or inform about their every transfer to the user’s device. Detailed information about the possibilities and ways of handling cookies are available in the web browser settings. Restricting the use of cookies will make it impossible to make purchases online and may disrupt the operation of some options, in particular those that require the user to take action before displaying certain content.


Changes to our privacy policy
We reserve the right to change this privacy policy by publishing a new privacy policy on this site. Last updated June 8th, 2019.


If you have additional questions regarding privacy protection, please contact us.

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